We've been having intermittent issues serving your widgets and our widget gallery today. This has affected a large portion of your widgets, on an intermittent basis.
The whole team is working on it.
We are in the process of upgrading our network hardware, which should fix the problems.
We sincerely apologize and will give you more details as they are available.
Update 3:15pm PST: our hosting provider says the network upgrade could be complete in an hour. We'll give you an update then.
Update 4:15pm PST: we are serving all your widgets now. Late this
evening (Pacific PST time) all widgets will be down for up to 30
minutes while we roll out another network upgrade. We'll give another update as we know more details.
Update 7:15pm PST: we are still serving all your widgets. At
9:30pm PST we will be down somewhere between 10 and 30 minutes for a
final network hardware upgrade.
Update 11:15pm PST: there was 3 minute of downtime during the upgrade. The
network hardware now has 5 times more capacity. All
systems look good. We are monitoring the systems intensively. We will
be quick to report if any issues arise as volume ramps up tomorrow
morning.
Again, we sincerely apologize for the intermittently down service today
for many of your widgets. It was due to our failure to keep up with
our continuing record growth. Beyond the network upgrade and other things done today, we learned a
lot about planning for growth and will be making many changes that we
will be rolling out in the coming days and weeks.
Please let us know if you have any questions or comments.
